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How do you file a complaint with the Arizona Registrar of Contractors?

File it in writing with the Registrar of Contractors, either online through its service portal or on one of its formal complaint forms. Arizona Revised Statutes section 32-1162 says the complaint must be filed within two years, with start dates quoted below. The registrar's process chart then assigns an investigator and schedules a jobsite inspection.

Source: Arizona Registrar of Contractors, File a Formal Complaint, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).
Source: Arizona Revised Statutes section 32-1162, Statute of limitations; remedy violations (Arizona Legislature), read 22 October 2026.
Source: Arizona Registrar of Contractors, Complaint Process Investigation, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

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By InstaBids editorial team with AI research agents. Sources read: 22 October 2026 Updated 2026-10-22

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Key facts

Which Arizona complaint forms and filing options are available?

Through the registrar's online service portal. The registrar's File a Formal Complaint page sets out the steps, and the relevant ones are quoted below in its own words.

Source: Arizona Registrar of Contractors, File a Formal Complaint, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

The Arizona Registrar of Contractors' File a Formal Complaint page, read 22 October 2026, says: "The Registrar of Contractors now has an online service portal to allow individuals to file complaints online."

Source: Arizona Registrar of Contractors, File a Formal Complaint, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

One of its steps reads: "Login or Register for a new account in our online portal."

Source: Arizona Registrar of Contractors, File a Formal Complaint, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

The page then says: "You can use that button to start a new complaint." The next step reads: "Fill out the complaint form online, attach any pertinent files and submit the form."

Source: Arizona Registrar of Contractors, File a Formal Complaint, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

On what comes next, the page says: "Once submitted, it will be assigned to one of our investigators and within a couple of days, an investigator will reach out to your to review your case."

Source: Arizona Registrar of Contractors, File a Formal Complaint, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

The same page links to formal complaint forms alongside the online portal, and offers to send one.

Source: Arizona Registrar of Contractors, File a Formal Complaint, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

It also carries a link titled "Send me a Complaint Form".

Source: Arizona Registrar of Contractors, File a Formal Complaint, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

The page describes the department that handles complaints: "The ROC Compliance Department investigates alleged violations of licensed and unlicensed contracting laws."

Source: Arizona Registrar of Contractors, File a Formal Complaint, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

In our reading, the form titles split complaints by the kind of contractor and the kind of problem, so read the titles before you pick one.

How long do you have to file with the Arizona registrar?

Within two years, from a start date that depends on the job. Arizona Revised Statutes section 32-1162(A) sets the window, and the registrar's page states it for new construction and for remodels and repairs; both are quoted below.

Source: Arizona Revised Statutes section 32-1162, Statute of limitations; remedy violations (Arizona Legislature), read 22 October 2026.
Source: Arizona Registrar of Contractors, File a Formal Complaint, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

Arizona Revised Statutes section 32-1162(A), read 22 October 2026, says: "A. A person may file a written complaint pursuant to section 32-1155 with the registrar alleging a licensee has committed a violation of this chapter." It goes on: "The complaint must be filed:" "1. For new home builds or other new building construction, within two years after the earlier of the close of escrow or actual occupancy." "2. For all other projects, within two years after the completion of the specific project."

Source: Arizona Revised Statutes section 32-1162, Statute of limitations; remedy violations (Arizona Legislature), read 22 October 2026.

The registrar's File a Formal Complaint page says: "For new construction, complaints against licensed contractors must be filed within two years from the close of escrow or actual occupancy, whichever occurred first." It adds: "For remodel or repairs, complaints against licensed contractors must be filed within two years from the date work was last performed."

Source: Arizona Registrar of Contractors, File a Formal Complaint, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

In our reading, the statute's item 2 and the registrar's sentence on remodel or repairs, both quoted above, are worded differently, so if those two dates differ on your job, file well inside two years of the earlier one.

Source: Arizona Revised Statutes section 32-1162, Statute of limitations; remedy violations (Arizona Legislature), read 22 October 2026.
Source: Arizona Registrar of Contractors, File a Formal Complaint, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

What happens after the registrar receives your complaint?

An investigator is assigned and a jobsite inspection is scheduled, according to the registrar's Complaint Process Investigation chart. Each branch of the chart that follows is quoted below in its own words.

Source: Arizona Registrar of Contractors, Complaint Process Investigation, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

The registrar's Complaint Process Investigation page, read 22 October 2026, shows this step: "Complaint Assigned to a ROC Investigator and Schedule of a Jobsite Inspection"

Source: Arizona Registrar of Contractors, Complaint Process Investigation, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

One branch reads: "If as a result of the Jobsite Inspection, the Investigator finds all work performed by the Contractor meets Minimum Industry Standards, the Investigator will dismiss the complaint."

Source: Arizona Registrar of Contractors, Complaint Process Investigation, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

The other reads: "If as a result of the Jobsite Inspection, the Investigator finds work performed by the Contractor does not meet Minimum Industry Standards, the Investigator may issue a Written Directive."

Source: Arizona Registrar of Contractors, Complaint Process Investigation, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

On the repair period, the chart says: "The Corrective Work Period must be at least 15-Days. The Complainant must allow reasonable access to the Respondent to make repairs."

Source: Arizona Registrar of Contractors, Complaint Process Investigation, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

After that period, it says: "If the Complainant indicates, in writing, the Written Directive is met and issues were Resolved, the Case will be Closed." and "If the Complainant does not indicate, in writing, the Written Directive is met and issues are Resolved, a Compliance Inspection will be Scheduled."

Source: Arizona Registrar of Contractors, Complaint Process Investigation, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

The last step on the chart reads: "If as a result of the Compliance Inspection, the Investigator finds the Written Directive is not met and issues are not resolved, the Investigator may draft a Pencil Cite and forward to ROC's Legal Department for processing."

Source: Arizona Registrar of Contractors, Complaint Process Investigation, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

Does the contractor get an opportunity to inspect the work?

Yes, for a workmanship complaint, before any citation. Arizona Revised Statutes section 32-1155(D) says the registrar may not issue a citation for failure to perform work in a professional and workmanlike manner if the contractor is not provided an opportunity to inspect the work within fifteen days after receiving a written notice from the registrar. Subsections (A), (D) and (E) are quoted below.

Source: Arizona Revised Statutes section 32-1155, Filing of complaint; resolution of complaint (Arizona Legislature), read 22 October 2026.

Arizona Revised Statutes section 32-1155(A), read 22 October 2026, says: "A. On the filing of a written complaint with the registrar charging a licensee with the commission of an act that is cause for suspension or revocation of a license, including an act that is in violation of title 44, chapter 11, article 11, the registrar after investigation, in its sole discretion, may issue a citation directing the licensee, within ten days after service of the citation on the licensee, to appear by filing with the registrar the licensee's written answer to the citation and complaint showing cause, if any, why the licensee's license should not be suspended or revoked."

Source: Arizona Revised Statutes section 32-1155, Filing of complaint; resolution of complaint (Arizona Legislature), read 22 October 2026.

Section 32-1155(D) says: "D. The registrar may not issue a citation for failure to perform work in a professional and workmanlike manner or in accordance with any applicable building codes and professional industry standards if either:" "1. The contractor is not provided an opportunity to inspect the work within fifteen days after receiving a written notice from the registrar." "2. The contractor's work has been subject to neglect, modification or abnormal use."

Source: Arizona Revised Statutes section 32-1155, Filing of complaint; resolution of complaint (Arizona Legislature), read 22 October 2026.

Section 32-1155(E) adds: "E. Notwithstanding subsection D of this section, the registrar may investigate the complaint without waiting fifteen days."

Source: Arizona Revised Statutes section 32-1155, Filing of complaint; resolution of complaint (Arizona Legislature), read 22 October 2026.

This page quotes Arizona law and the Arizona registrar's own pages. Other states run their own contractor complaint processes, so check your own state's board if your home is outside Arizona.

How should you get ready before you file?

Put your dates, papers and photos in order first, so the complaint is easy to follow and the inspection can go straight to the problem. Then leave room in your schedule for an inspection and, if it comes to it, a repair visit. This is practical reasoning, not legal advice and not a finding from any agency.

  1. Write down the key dates of your job: the contract date, each payment, the last day anyone worked on site, and, for a new home, the close of escrow and the day you moved in.
  2. Gather the contract, any change orders, the invoices and your payment records, and keep them in date order.
  3. Take dated photos of each problem, close up and from far enough back to show where it is in the house.
  4. List the problems one per line, each with its location and the day you first noticed it.
  5. If you file online, have the files ready to upload; the portal step quoted above says to "attach any pertinent files and submit the form."

    Source: Arizona Registrar of Contractors, File a Formal Complaint, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

  6. Plan for repair visits: the registrar's chart says "The Complainant must allow reasonable access to the Respondent to make repairs."

    Source: Arizona Registrar of Contractors, Complaint Process Investigation, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

  7. Once you have a complaint number, use it every time you write, as the chart's general guidance says: "Include the complaint number on all correspondence."

    Source: Arizona Registrar of Contractors, Complaint Process Investigation, read 22 October 2026 (our saved browser copy, as read on 2026-10-22).

  8. If you have paid for work you plan to recover in court, consider asking an Arizona lawyer as well.

Who sees your contact details when you post on InstaBids?

Before you post a job on any website or app, look at who will be able to see your phone number and address. Contact details stay hidden until the homeowner picks a contractor and they confirm the connection.

Source: InstaBids process and privacy, live-page excerpts, read 22 October 2026.

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